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The program hangs during installation

A failed installation can occur for a variety of reasons.

One reason could be that you have insufficient permissions on the machine. If you are using Windows 7/8.1/10, you need to have administrative permissions to install the software.

You should right click on the install .exe file and select ‘Run as administrator’

Additionally ensure you have no virus software enabled or any registry monitoring software when installing.

Its also worthwhile cleaning out your temp directory.

To clean out the Temp directory:
Go to the Start Menu and select Run.
Type cmd and click OK.
In the DOS prompt, type set.
Press Enter.
Find the values for TEMP and TMP. These represent the location of the Temp directory on your computer.
Go to the location of the Temp directory and delete all files and folders in it.

Are you installing a download or from the CD? If it is a download then please re-download the exe after deleting your temp files and try re-running it.

If this does not help then try deleting the x:\Program Files\Common Files\InstallShield\Professional folder, if present, and re-run the setup.

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  1. Robert Turner

  2. Posted
  3. Updated