Installation Problems

Installation problems and error codes

• Error code -6 is shown when installing or running my program

  First of all, please uninstall the program from the system again (using the appropriate Windows function). Now please manually delete the installation.ini file, which is a configuration file that was ...

• The template installer cannot find an unlocked version of my program.

  The template installer can display an error when attempting to install the templates when it is unable to find an unlocked version of the program (Designer Pro, Photo & Graphic Designer, Web Designer,...

• The program hangs during installation

  A failed installation can occur for a variety of reasons. One reason could be that you have insufficient permissions on the machine. If you are using Windows 7/8.1/10, you need to have administrative ...

• My download is corrupt

  In the event of a corruption occurring during download, you will receive errors such as below when attempting to install the downloaded file. 'The contents of this file cannot be unpacked. The executa...

• I am having problems downloading the file, is there anywhere else I can get it?

  If you are experiencing problems downloading the trial version from the Xara site, we recommend you try www.download.com. Remember when you purchase Xara3D, we mail you a CD containing a full version ...

• My program will not start and I encounter the message 'Application requires CPU support for SSE2 but this CPU does not support it'

  You are seeing this message because the processor you are using does not have new enough technology to run the program (does not meet the minimum requirements for the program). SSE2 is a processor ins...

• I'm getting an error "The procedure entry point..." on install or update

  This essentially means that there is a DLL from a previous version in use that has not been updated. The program may still load but it might cause problems later on, depending on what DLL Xara was try...

• How do I retrieve the logs files for Designer Pro+?

  1) Open Windows Explorer 2) In the address bar, type %tmp% and press enter This will take you to your temporary directory. You can also navigate there manually by going to: C:\Users\[yourname]\AppData...

• I'm getting a warning about filters or a file in use when trying to uninstall

  If you uninstall, you may see an error similar to this: This happens when the filters that Designer Pro+ had are in use by another Xara program such as Designer Pro X, Web Designer or Photo and Graphi...

• I'm getting a warning about this app not being Microsoft-Verified

  When trying to install Designer Pro+, you may see the following warning: This warning will appear if you have your 'Choose where to get apps' setting set to the Window's Store. To fix this, go to Star...